Support

Contact us

Email support@square1coffee.ca. We reply within one business day, Monday through Friday, Mountain Time. If your question is about a shift today or this week, also message your manager directly — they can act faster than support on schedule changes.

For privacy or data-rights questions, contact our Privacy Officer using the address listed in our Privacy Policy.

Frequently asked

I can't sign in.

Sign-in uses a 6-digit code sent to your work email. Codes expire after 15 minutes. If the code never arrives, check your spam folder, then ask your manager to confirm the email address Square 1 has on file. Codes only go to the address registered to your employee record — typos won't generate a new account.

The app says "Signed out — please sign in again".

Sessions expire after about a week of inactivity, or sooner if your manager rotates your access. Sign in again with your work email; your schedule, preferences, and history are preserved.

Face ID stopped working.

If your iPhone reports Face ID failures repeatedly, the app falls back to email-code sign-in. To re-enroll, sign out from Profile → top-right icon, sign in again, and approve the Face ID prompt that appears after the first successful sign-in.

I can't see this week's schedule.

You'll only see shifts your manager has published. Drafts are invisible until publish. If a shift you expect isn't there, it may not be published yet — message your manager.

How do I request a swap or offer up a shift?

Open the shift in the Schedule tab and use the Swap or Offer Up actions. Swap requests need approval from both the receiving coworker and a manager. Posted offer-up shifts appear in the Marketplace tab for any eligible coworker to claim.

I'm not getting email notifications I opted in for.

Confirm Profile → Notifications → Email notifications shows On. Then check your spam folder; once you mark a notification as Not Spam your provider should deliver subsequent ones to the inbox.

Reporting a bug

Email support with a short description, the screen you were on, and (if possible) a screenshot. Include your device model and iOS version (Settings → General → About). We log every request, so we can usually trace what happened from the timestamp alone.